We aim to despatch all orders of stocked lines the same day or next day. Currently around 95% of orders are despatched with 48 hours (2 working days) of receiving them.
Parcels are collected from us each working day at lunchtime so for a same day despatch an order needs to be with us before 11am, although we always do our best to ship out as soon as is possible.
We despatch all order with a specialist parcel carrier currently DPD Express next working day and Parcel Force 24 Hour. To be able to leave an order the delivery driver will require a signature, as long as the bill to address details match the registered address of the credit.debit card used we can ship to a different address such as to your place of work, alternatively please use the additional info box if there is somewhere the driver can try to deliver to such as a neigbour if you are out. Also with Parcel force we have the option to leave you parcel at a local post office (if available) for you to collect it from, this would have the advantage of collectiong your parcel at a time to suit you such as a saturday or any time that the post office was open.
Please also ensure that your telephone number and email addresses are correct as these will be used to contact you should we have a query about your order or the carrier have any problems with delivery.
If you are not in a when the driver calls a calling card will be left with contact numbers, after 3 delivery attempts the parcel will be kept in the depot for a further 2 days and then returned to us for which a charge will be made equal to the outbound shipping, so when a calling card is left please contact the number to arrange a redelivery.
When placeing an order you will have several shipping options,

ZONE 1, All England & Wales Mainland post codes and Scotland Excluding Highlands & Islands. See Zone 2 for a list of postcodes classed as Highlans & Islands. All orders sent to this zone will cost £6.50 and be despatched on a next working day 24hour service

ZONE 2, Highlands & Islands of Scotland. Scotish Highlands & Islands postcodes IV 1 - 3, IV 4 - 36, IV40, IV52 - 54. KA27, PH44, PA78, PA61, KA28, PH42, PA60, PH43, IV 41 - 49, IV51, IV 55 - 56, KW 15 - 17, PA20 - 49, PA62 - 77, PH17 - 26, PH30 -41, PH49 - 50, ZE1 - 3, HS1, HS 2 - 9, KW 1 -3, KW 5 - 14
Items up to 30kg packed weight in one parcel takes 48hours to ship and costs £12.50.

ZONE 3 Northern Ireland, Isle of Man & Scilly items up to 30kg packed weight in one parcel taking approx 2 days costs £13.50.

ZONE 4. Channel Islands (Jersey & Guernsey) items up to 30kg packed weight in one parcel taking approx 3 days costs £14.00.
ZONE 5. Republic of Ireland items up to 30kg packed weight in one parcel taking approx 3 days costs £17.50
br>We can also ship to most other countrys please ask for a shipping quote.
We also have parcel rates to the following zones which regularly ship to but are not on our shipping option page again for parcels up to 30kg packed weight
Zone 6, Belgium, Luxemburg & Netherlands £18.00
Zone 7, Denmark, Germany, France & Monaco £18.00
Zone 8, Italy, Spain, Greece & Portugal £29.00

If you have a timed requirement for your order please include details under additional infomation on the order form, and allow time for us to pack the order.
Should an order require several parcels or special handling such as we would contact you before shipping
We will always endeaver to send your order by the most economical means possible.
Should an item be out of stock for more than a couple of days or unavailable we will contact you and let you know an expected delivery date.
No carrier will take no responsibility for the possible damage of glass ware, however we pack every order as safe and securely as possible and very rarely have we had any type of problem with any aspect of delivery but this does mean that we can not insure glass and by ordering glass items you accept responsibility for any damage. Some glass items such as bottles that require extra packaging amy incur a small extra shipping cost as a contribution towards the actual cost, any such items will be clearly marked as such on the catalogue.
. For other countrys not listed we will email you with shipping options and costs depending on your order, or please contact us with your requirements and we will be happy to quote for delivery costs.
As an enviromentally aware company we recycle packaging materials where possible, including shredding waste paper as packing, while this may not always look the prettiest option it saves a lot of waste materials.